What is a chargeback?
A chargeback is a reversal of a charge by the card issuer's bank. This usually happens if the cardholder contacts the bank and disputes the charge (usually by claiming fraud). 

How common are chargebacks?

  • Chargeback rates across the entire AMS network are less than .05%. These rates may differ from site to site, however, depending on your fan base and type of content. 
  • Some of our clients have gone years without chargebacks and others receive a chargeback in their first month.

What happens in the event of a chargeback?

  • The member will banned across the entire AMS network and no longer has access to your site

How much do chargebacks cost me? What protection do you offer? 

  • We offer a total of $250 per month in chargeback protection for chargeback fees and some types of content.
  • Chargebacks through CCBill will reduce your Chargeback Protection balance by $0. 
  • Chargebacks through Segpay will reduce your Chargeback Protection, balance by $25 per occurrence. 
  • Reimbursements for content will be handled on a case-by-case basis. 

What content is covered by the Chargeback Protection?

Chargeback penalties are automatically covered (we pay those penalties for you), but content is handled on a case-by-case basis (evidence will be required of delivery of service). 

Covered

  • Private shows
  • Custom videos or custom photo shoots

Not covered

  • Earnings from subscription fees (e.g. memberhips)
  • Sales of most physical items (e.g. sex toys)
  • Tips
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